I've broken my Vagabond - how do I get it fixed?

(California, USA)

I have broken my Vagabond machine. Do you know if there's somewhere that I can send it to get it fixed?

We're sorry to hear that you've broken your Vagabond.

Vagabond: Tim Holtz's die-cutting machine
You don't say how long you've had it. Is it still within the warranty period?

Obviously you're in California, and we're not familiar with your federal or state laws here in the UK, but what we would do here in those circumstances is to return it to the retailer for repair or replacement.

Neither do you say what the problem is. I've been doing some research on the internet, and from what I've seen the commonest cause of problems with this machine is user error, and in particular 'over-stuffing' - trying to put too much through the slot, which causes the machine to 'pop'.

This hasn't happened to us, but we've certainly heard of this happening to other people that we know.

Customers who have had this problem have contacted Sissix with varying degrees of success. In some cases Sissix have repaired, or more probably replaced, the machine, but I don't know at what cost. Certainly you'd have to bear the cost of returning it to Sissix, I'd say. In other cases they've been told that once the machine has 'popped' it's not worth repairing, and they'd be better off buying a new one.

Understandably there's a degree of resentment about this, even though the cause of the problem was user error, and a number of people have suggested that the machine be fitted with some kind of guard that would stop this from happening.

I'm sorry that I can't be more helpful.

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